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ISO ClaimSearch helps you succeed at your work by offering a variety of learning resources - including video lessons, expert insights, FAQs, manuals and guides, reference tools and more.

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ISO ClaimSearch Orientation Training for New Users
Get to Know Your Solutions
  • Introduction to ISO Claims Solutions
    6m 6s
    We are pleased to provide you and your organization with a wide variety of integrated tools from ISO Claims Solutions to help you at every step of the claims process.
    Investigation & Decision-Making Workflow
    11m 29s
    ISO ClaimSearch is designed to help you detect and prevent fraud, evaluate risk, and process meritorious claims. We offer a workflow with tools that can streamline your investigation and assist in your decision making process.
    Visualized ISO ClaimSearch Match Report
    32m 53s
    Get to know how visualized Match Reports provide instant intelligence and focus on areas that require immediate attention. This insight helps you analyze and resolve investigations faster and more efficiently.
    ISO ClaimSearch Claims Inquiry
    16m 8s
    We provide thorough information, such as claimants' and insureds' full profile, patterns of claims, history of claims, and even questionable activities. It will accelerate your critical decision making process when investigating claims.
    ISO ClaimSearch Decision Net
    12m 35s
    We provide direct access to data from a variety of sources to help you gain essential information about your involved parties. The abundanance of information comes from over 20 billion records that will enhance your analysis and investigation.
    Match Report Comparison:
    Visualized vs Traditional
    6m 30s
    Learn how to navigate the new visualized ISO ClaimSearch Match Report by locating the information blocks on the Traditional Match Report (PDF) and seeing them on the new visualized Match Report.
    ISO ClaimSearch Claim Submission - Auto
    32m 40s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Claim Submission - Casualty
    32m 38s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Claim Submission - Property
    26m 31s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
     
     
     
ISO ClaimSearch Functions and Features
What's New
  • Policy Insights Report
    2m 46s
    This optional solution delivers detailed coverage information to identify a third party and its insurance carrier closer to the first notice of loss.
    Weather Alerts Feature
    2m 6s
    Receive weather related alerts directly in the visualized ISO ClaimSearch Match Report that provides fast and actionable insights on newly reported claims.
    Digital Media Upload Feature
    (Updated 2/1/19)
    2m 6s
    Upload and store digital images of damaged vehicles or property within the visualized Match Report while viewing images from other contributing companies.
    Carrier Identified Notification
    (Updated 3/20/19)
    2m 16s
    This automatic notification provides a prompt and seamless notification to adjusters of Other Carrier information without having to search for it within the match report.
Video Lessons
  • Visualized ISO ClaimSearch Overview
    13m 37s
    You now have an interactive visual analysis of your claim with instant intelligence using color coded icons that highlighting the parts of the claim that require immediate attention.
    Visualized ISO ClaimSearch Match Report
    32m 53s
    The interactive, graphical display of matching claims helps guide your workflow while providing relevant information and actionable insights to resolve investigations faster and more efficiently.
    Claims Inquiry Orientation
    16m 17s
    Enhance your investigation by performing in-depth, real-time, customized searches in the ISO ClaimSearch database that can help you connect data and detect patterns.
    ISO ClaimSearch Claim Submission - Auto
    32m 40s
    In this lesson, we'll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
  • ISO ClaimSearch Claim Submission - Casualty
    32m 38s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Claim Submission - Property
    26m 31s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Accelerator for Guidewire ClaimCenter
    3m 42s
    Get the most out of the visualized ISO ClaimSearch experience with one-click access to claim alerts, additional data source links, and critical claim insights.
    Usage Dashboard
    3m 32s
    A critical tool for management and compliance teams to effectively analyze Claims Inquiry search activity to better understand individual and collective usage.
User Manuals & Guides
FAQs
  • Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
  • Visualized ISO ClaimSearch (Updated 8/10/2018)
  • Data Protection FAQ
ISO ClaimSearch Administrative Reference
Video Lessons
  • Self-Administration Orientation (Updated 6/17/2019)
    20m 24s
    Help your team work faster and more efficiently by managing Users and Access groups, while assigning permissions to your ISO ClaimSearch products.
    Self-Administration Using Federated Single Sign On
    6m 4s
    With one-click access to ISO ClaimSearch from your claims handling system, you can manage Users and Access groups, while assigning permissions to your ISO ClaimSearch products.
     
     
User Manuals & Guides
FAQs
  • Visualized ISO ClaimSearch - Administrator FAQ (Updated 8/10/2018)
Guidance for the July 8, 2019 Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
Visualized Vs. Traditional Match Report Comparison
  • Visualized Vs. Traditional Match Report Comparison
    Learn how to navigate the new visualized ISO ClaimSearch Match Report by locating the information blocks on the Traditional Match Report (PDF) and seeing them on the new visualized Match Report.
    Visualized ISO ClaimSearch Match Report Overview
    32m 53s
    You now have an interactive visual analysis of your claim with instant intelligence using color coded icons that highlighting the parts of the claim that require immediate attention.
     
     
Videos that answer Frequently Asked Questions
  • Why the change to visualized?
    1m 2s
    What is visualized ISO ClaimSearch?
    1m 58s
    What is a Match Report?
    1m 2s
    How do the new and traditional Match Reports differ?
    1m 56s
    Which claims are now visualized?
    1m 6s
    Are the visualized claims different than the PDF?
    1m 2s
    Who has access to visualized ISO ClaimSearch today?
    1m 58s
    Can I still print Match Reports?
    1m 2s
    How will I know if a Match Report has been viewed?
    1m 56s
     
FAQs
  • Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
  • Visualized ISO ClaimSearch (Updated 8/10/2018)
  • Data Protection FAQ
Business Intelligence Dashboards
Video Lessons
  • Claims Reporting
    3m 36s
    The Claims Reporting Dashboard will provide actionable insight to management on Claims Reporting Statistics for your company.
    ClaimDirector Dashboard
    15m 18s
    Gain critical intelligence and greater insight into your ClaimDirector scoring activity using filters, graphs, and data tables to drilling into the details driving the scores.
    NEW & UPDATED - ClaimDirector Dashboard
    4m 31s
    The ClaimDirector Dashboard will provide you with greater insight into your ClaimDirector scoring activity with the flexibility to drill into the rules driving those scores.
    ClaimDirector SIU Triage
    12m 59s
    Use this feature to enhance collaboration with other SIU Investigators while streamlining the investigation workflow by viewing scored claims and proactively sharing their status.
  • ClaimSearch Alerts Dashboard
    3m 13s
    The information in the alert dashboard can help you reduce compliance issues and be more efficient and cost-effective. The automated identification of trends and opportunities within claims will help your organization increase efficiencies, loss control and compliance.
    Usage Dashboard
    3m 32s
    A critical tool for management and compliance teams to effectively analyze Claims Inquiry search activity to better understand individual and collective usage.
    Fire Marshal
    4m 24s
    The Fire Marshal dashboard allows users to review claims whose submission qualifies for state fire loss reporting requirements.
    Child Support Lien Network (CSLN)
    3m 40s
    This dashboard is designed to provide insight into not only the overall state participation selections your organization has made, but also your daily match activity.
  • Office of Child Support Enforcement (OCSE)
    3m 40s
    The OCSE dashboard is designed to provide insight into not only the overall state participation selections your organization has made, but also your daily match activity.
    Medical Assistance Intercept System (MAIS)
    3m 31s
    The MAIS Dashboard will help you stay up to date on any involved parties who may be an obligor for any future requirements to respective States
     
     
ISO ClaimSearch Town Hall Webcast Series
Webcasts
  • Vehicle Sighting Report
    (September 26th, 2019)
    16m 23s
    Join Verisk’s Lou Riggio and Michelle Miller as they explain how vehicle sighting reports can help you investigate auto theft, garaging fraud, staged accidents, and more.
    Advanced Analytics and Right-Touch Claims
    (August 22nd, 2019)
    21m 49s
    Jim Hulett discusses how advanced analytics combined with the right data and strategy, helps your organization enhance fraud detection, automate adjusters’ workflows, and reduce operational inefficiencies.
    Help to Stop Medical Fraud, Waste and Abuse
    (July 24th, 2019)
    31m 39s
    Shane Riedman, Director of Innovation will discuss medical provider fraud, industry fraud and proactive investigations, that leveraging industry medical data. Learn how to make better claim decisions and set a new standard for detecting medical provider fraud.
    Decision Net and the Power of Social Media for Claims
    (June 27th, 2019)
    27m 11s
    Michelle Miller and Lou Riggio discuss how social media can be helpful in your claim investigations. When should you use it and what details can it provide? Learn how social media investigations can help you uncover valuable insights about claimants and loss events.
    Streamline Your Claims Handling Process
    (May 23rd, 2019)
    21m 55s
    Lynn Roberts, Director of Customer Engagement & Operations and Tricia Rios, Director of Customer Engagement will discuss ways to maximize your ISO ClaimSearch subscription, streamline your claims process and specifics on the July 1st sunset date.
    Automating Subrogation Claims
    (April 25th, 2019)
    23m 19s
    Libby Price, director of product innovation for ISO Claims Solutions, will discuss the new Carrier Identified Notification and forthcoming Policy Insights Report and how these features can help you improve subrogation and reduce cycle times. Join us to learn how these enhancements can help you save time, increase productivity, and improve results.
    How Weather Analytics Helps Streamline Claims Handling
    (March 29, 2019)
    31m 50s
    Join us as Lou Riggio and Cortney Shepard discuss how Verisk's weather data and analytical tools are currently being combined with visualized ISO ClaimSearch and Decision Net Reporting to streamline claims handling, ease the investigation process and reduce processing time.
    Optimize your ISO ClaimSearch® Membership
    (February 22, 2019)
    53m 14s
    Join us to learn more about the value of optional data reporting and how to maximize the value of your ISO ClaimSearch membership. ClaimSearch leadership answers questions about the current data submission process, the impact of optional data on your match reports and the July 8th, 2019 sunset date.
    Visualized Match Report - Best Practices
    (December 11, 2018)
    48m 45s
    Do you want to become more effective when using the visualized version of ISO ClaimSearch®? Do you want to streamline your claim investigations? Join us for a detailed training session with the ISO ClaimSearch leadership team. The presentation answers your questions about workflow, information added to the visualized report which was not available in the prior match report and much more.
    PDF Match Report Process
    (October 29, 2018)
    47m 29s
    ISO ClaimSearch leaders cover the benefits of the new visualized match report, how PDF users can transition to the platform, and options for integrating visualized match reports directly with your claims system. They'll also provide insight into why we transformed the platform. This webcast is specifically for companies that print and distribute match reports to users via PDF, and companies that save match reports to an imaging system or their claims sy
    Our New "Visualized" Experience!
    (September 27, 2018)
    31m 50s
    Now that you've been using the new visualized version of ISO ClaimSearch®, we want to make sure you're ready to take advantage of all the improvements. This presentation provides detail on the system's upgrades to ensure that your team has everything needed to work productively with the new match report. You'll also discover insights into the reasons behind the transformation to the ISO ClaimSearch visualized experience.
     
ClaimDirector
Video Lessons
  • NEW & UPDATED - ClaimDirector Dashboard
    4m 23s
    The ClaimDirector Dashboard will provide you with greater insight into your ClaimDirector scoring activity with the flexibility to drill into the rules driving those scores.
    ClaimDirector SIU Triage
    12m 59s
    Use this feature to enhance collaboration with other SIU Investigators while streamlining the investigation workflow by viewing scored claims and proactively sharing their status.
    ClaimDirector Dashboard
    15m 18s
    Gain critical intelligence and greater insight into your ClaimDirector scoring activity using filters, graphs, and data tables to drilling into the details driving the scores.
     
User Manuals & Guides
Decision Net
What's New
  • Decision Net: Enhanced Look and Feel
    3m 39s
    The new layout will make it easier for you to find the critical information that you need to fill in the Blind Spots in your investigations, while providing additional insights on service pricing.
     
     
     
Video Lessons
  • ISO ClaimSearch Decision Net
    3m 39s
    With direct access to over 20 billion records, you'll gain essential information about your involved parties that will enhance your analysis and investigation.
     
     
     
User Manuals & Guides
Forms
Job Aids
  • Event Links™ Popup Blocker Disable Instructions
Commercial Fishing Vessel
Video Lessons
  • Commercial Fishing Vessel Reporting
    5m 28s
    This tool can help you submit a marine casualty claim while complying with the Federal Coast Guard Regulation Requirement to report casualties.
     
     
     
Medicare Secondary Payer Reporting Service
Quick Reference
  • ISO ClaimSearch Medicare Secondary Payer Reporting Service Quick Reference
Expert Insights
  • ISO ClaimSearch Medicare Secondary Payer Reporting Service Best Practices
User Manuals & Guides
FAQs
  • Medicare Secondary Payer Reporting Service - Frequently Asked Questions
National Motor Vehicle Title Information System (NMVTIS) Reporting Service
Quick Reference
Expert Insights
  • ISO ClaimSearch NMVTIS - Best Practices for Reporting & Compliance
FAQs
ISO ClaimSearch Technical Reference
User Manuals & Guides