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ISO ClaimSearch helps you succeed at your work by offering a variety of learning resources - including video lessons, expert insights, FAQs, manuals and guides, reference tools and more.

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Guidance for the July 8, 2019 Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
Visualized Vs. Traditional Match Report Comparison
  • Visualized Vs. Traditional Match Report Comparison

    In this lesson, you will get to know how to navigate the new visualized ISO ClaimSearch Match Report by comparing the Traditional Match Report with the Visualized Match Report.


  • Visualized ISO ClaimSearch Match Report Overview

    ISO ClaimSearch provides you with an interactive visual analysis of your claim as soon as you submit it. We give you instant intelligence by highlighting the parts of the claim that require immediate attention. This visual insight into your claim shaves time off your investigation and helps you analyze and resolve claims faster and more efficiently.

    Duration: 32m 53s


Videos that answer Frequently Asked Questions
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FAQs
  • Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
  • Visualized ISO ClaimSearch (Updated 8/10/2018)
  • Data Protection FAQ
ISO ClaimSearch Orientation Training for New Users
Get to Know Your Solutions
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ISO ClaimSearch Functions and Features
What's New
  • Policy Insights Report

    The Policy Insights Report is an optional product solution designed to deliver detailed coverage information needed to identify a third party and its insurance carrier closer to the first notice of loss.

    Duration: 2m 46s

  • Weather Alerts

    Users can now receive weather related alerts right in the visualized ISO ClaimSearch Match Report. The weather alerts are meant to provide fast and actionable insights on newly reported claims.

    Duration: 2m 6s

  • Digital Media Upload (Updated 2/1/19)

    Users can now upload and store digital images of damaged vehicles or property within the visual match report. Contributing companies can add and view images from other contributing companies.

    Duration: 2m 16s

  • Carrier Identified Notification (Updated 3/20/19)

    An automatic notification that another Carrier information has been identified within a claim. This notification provides a prompt and seamless notification to adjusters of Other Carrier information without having to search for it within the match report.

    Duration: 2m 16s

Video Lessons
  • Visualized ISO ClaimSearch

    ISO ClaimSearch provides you with an interactive visual analysis of your claim as soon as you submit it. We give you instant intelligence by highlighting the parts of the claim that require immediate attention. This visual insight into your claim shaves time off your investigation and helps you analyze and resolve claims faster and more efficiently.

    Duration: 13m 37s

  • Visualized ISO ClaimSearch Match Report Overview

    ISO ClaimSearch provides you with an interactive visual analysis of your claim as soon as you submit it. We give you instant intelligence by highlighting the parts of the claim that require immediate attention. This visual insight into your claim shaves time off your investigation and helps you analyze and resolve claims faster and more efficiently.

    Duration: 32m 53s


  • ISO ClaimSearch Claim Submission - Auto

    In this lesson, we'll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.

    Duration: 32m 40s


  • ISO ClaimSearch Accelerator for Guidewire ClaimCenter

    In this overview, we will illustrate the seamless, deep claims system integration capabilities of the ISO ClaimSearch Accelerator for Guidewire ClaimCenter. Get the most out of the visualized ISO ClaimSearch experience with one-click access to claim alerts, quick links to additional data sources, and critical claim insight at your fingertips.

    Duration: 3m 42s

  • Claims Inquiry Orientation (Updated 1/16/19)

    Claims Inquiry provides thorough information, such as claimants' and insureds' full profile, patterns of claims, history of claims, and even questionable activities. It will accelerate your critical decision making process when you are investigating claims.

    Duration: 16m 17s

  • Usage Dashboard

    The Usage Dashboard will help management and compliance teams effectively analyze Claims Inquiry search activity to better understand individual and collective usage.

    Duration: 3m 32s

User Manuals & Guides
FAQs
  • Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
  • Visualized ISO ClaimSearch (Updated 8/10/2018)
  • Data Protection FAQ
ISO ClaimSearch Town Hall Webcast Series
Webcasts
  • Decision Net and the Power of Social Media for Claims (June 27th, 2019)

    Michelle Miller and Lou Riggio discuss how social media can be helpful in your claim investigations. When should you use it and what details can it provide? Learn how social media investigations can help you uncover valuable insights about claimants and loss events.

    Duration: 27m 11s

  • Streamline Your Claims Handling Process (May 23rd, 2019)

    Lynn Roberts, Director of Customer Engagement & Operations and Tricia Rios, Director of Customer Engagement will discuss ways to maximize your ISO ClaimSearch subscription, streamline your claims process and specifics on the July 1st sunset date.

    Duration: 21m 55s

  • Automating Subrogation Claims (April 25th, 2019)

    Libby Price, director of product innovation for ISO Claims Solutions, will discuss the new Carrier Identified Notification and forthcoming Policy Insights Report and how these features can help you improve subrogation and reduce cycle times. Join us to learn how these enhancements can help you save time, increase productivity, and improve results.

    Duration: 23m 19s

  • How Weather Analytics Helps Streamline Claims Handling (March 29, 2019)

    Join us as Lou Riggio and Cortney Shepard discuss how Verisk's weather data and analytical tools are currently being combined with visualized ISO ClaimSearch and Decision Net Reporting to streamline claims handling, ease the investigation process and reduce processing time.

    Duration: 31m 50s

  • Optimize your ISO ClaimSearch® Membership (February 22, 2019)

    Join us to learn more about the value of optional data reporting and how to maximize the value of your ISO ClaimSearch membership. ClaimSearch leadership answers questions about the current data submission process, the impact of optional data on your match reports and the July 8th, 2019 sunset date.

    Duration: 53m 14s

  • Visualized Match Report - Best Practices (December 11, 2018)

    Do you want to become more effective when using the visualized version of ISO ClaimSearch®? Do you want to streamline your claim investigations? Join us for a detailed training session with the ISO ClaimSearch leadership team. The presentation answers your questions about workflow, information added to the visualized report which was not available in the prior match report and much more.

    Duration: 48m 45s

  • PDF Match Report Process (October 29, 2018)

    ISO ClaimSearch leaders cover the benefits of the new visualized match report, how PDF users can transition to the platform, and options for integrating visualized match reports directly with your claims system. They'll also provide insight into why we transformed the platform. This webcast is specifically for companies that print and distribute match reports to users via PDF, and companies that save match reports to an imaging system or their claims system.

    Duration: 47m 29s

  • Our New "Visualized" Experience! (September 27, 2018)

    Now that you've been using the new visualized version of ISO ClaimSearch®, we want to make sure you're ready to take advantage of all the improvements. This presentation provides detail on the system's upgrades to ensure that your team has everything needed to work productively with the new match report. You'll also discover insights into the reasons behind the transformation to the ISO ClaimSearch visualized experience.

    Duration: 51m 42s

ClaimDirector
Video Lessons
  • NEW & UPDATED - ClaimDirector Dashboard

    The ClaimDirector Dashboard will provide you with greater insight into your ClaimDirector scoring activity with the flexibility to drill into the rules driving those scores.

    Duration: 4m 23s

  • ClaimDirector SIU Triage

    The ClaimDirector SIU Triage feature is tailored for SIU Investigators, SIU Managers, and/or Claim Triage Teams. With this feature, you can view scored claims lists on the SIU Triage page for 30 days to proactively select claims to review and share the status with other SIU investigators. The ClaimDirector SIU Triage feature facilitates your collaboration with other SIU investigators and streamlines the investigation workflow efficiently.

    Duration: 12m 59s

  • ClaimDirector Dashboard

    ClaimDirector℠ is a proactive scoring system that applies proven fraud Indicators to claims submitted to the ISO ClaimSearch Database. The ClaimDirector Dashboard is part of the ISO ClaimSearch Solution's business intelligence platform. It's designed to provide you with greater insight into your ClaimDirector scoring activity with the flexibility to drill into the rules driving those scores. In this video, you'll get to know the basics for navigating the dashboard tabs and getting the most out of various Claim Director filters, graphs, and data tables. We'll then explore the data analytics and visual design features that bring your data to life. Finally, we'll share some insights on how to use the dashboard to gain critical intelligence for your business.

    Duration: 15m 18s

User Manuals & Guides
Decision Net
What's New
  • Enhanced Look and Feel

    We're excited to provide a brief overview of the recent enhancements to Decision Net.

    Duration: 3m 39s

User Manuals & Guides
Forms
Job Aids
  • Event Links™ Popup Blocker Disable Instructions
Commercial Fishing Vessel
Video Lessons
  • Commercial Fishing Vessel Reporting

    Commercial Fishing Vessel is a tool that helps you to submit a marine casualty claim without an additional charge. With Commercial Fishing Vessel, you can comply with the Federal Coast Guard Regulation Requirement to report casualties with simple steps.

    Duration: 5m 28s

Medicare Secondary Payer Reporting Service
Quick Reference
  • ISO ClaimSearch Medicare Secondary Payer Reporting Service Quick Reference
Expert Insights
  • ISO ClaimSearch Medicare Secondary Payer Reporting Service Best Practices
User Manuals & Guides
FAQs
  • Medicare Secondary Payer Reporting Service - Frequently Asked Questions
National Motor Vehicle Title Information System (NMVTIS) Reporting Service
Quick Reference
Expert Insights
  • ISO ClaimSearch NMVTIS - Best Practices for Reporting & Compliance
FAQs
ISO ClaimSearch Technical Reference
User Manuals & Guides
ISO ClaimSearch Administrative Reference
Video Lessons
  • Self-Administration Orientation (Updated 6/17/2019)

    ISO ClaimSearch User Self-Administration helps your team work faster and more efficiently by enabling companies to self-manage user profiles in minutes. As your company administrator, you'll be able to give your associates the access they need and the tools they will use to process and investigate claims. Learn how to create new users and access groups, edit users and access groups, assign permissions to your ISO ClaimSearch products, and re-activate or de-activate users.

    Duration: 20m 24s

  • Self-Administration Using Federated Single Sign On

    ISO ClaimSearch User Self-Administration helps your team work faster and more efficiently by enabling companies to self-manage user profiles in minutes. You'll be able to manage select ISO ClaimSearch permissions and access rights for your associates. Learn how to view users and access groups, de-activate users, assign administrative access, assign "Delete Claims" permission, update a default access group and export information to Microsoft Excel.

    Duration: 6m 4s

User Manuals & Guides
FAQs
  • Visualized ISO ClaimSearch - Administrator FAQ (Updated 8/10/2018)